If you’re reading this, it’s likely you’re considering whether or not to outsource to the Philippines, and that’s a smart thing to do.  Using a Filipino remote staff can save you time, money and frustration, but you do need to choose a BPO company that can meet, hopefully, exceed your expectations.  Outlined below are a few tips we’ve gleamed over the years that can help you make an informed decision when selecting a BPO agency.

Is Bigger Necessarily Better?

When you look at the BPO landscape, you’ll find agencies of all sizes, some gigantic with thousands of staff, others (like ours) serve a smaller clientele, but we do so in a more personalized manner.  The danger when choosing a giant BPO is the possibility of getting lost in the crowd and your company not getting the attention to detail it requires.

If you need thousands to man your customer service needs, then indeed, go with one of the biggest since they  are already set up to accommodate the onslaught.  If you need 5-300, then you’ll want to look at a company such as ours, that caters on a more personal level and can handpick your staff, providing precisely what you need.

TIP: Whichever BPO you choose, make sure they have multiple customers and are not depending on one mega account, which, should they lose that account, would cause them to close their doors.

Labor Costs

While outsourcing to the Philippines can and will save you money, don’t make your choice solely on the lowest bid, there are multiple other options to consider.

  • Will they work based on your time Zone?
  • Is the staff proficient in English?
  • Are the workers able to provide the skills needed, even considering the low labor costs?
  • Does the BPO offer a comfortable and secure workplace?

Necessary Certifications

In your initial consultation, ask the perspective BPO if they are compliant with all Philippines based government regulations.  Further, discuss your specific industry and find out if the BPO has the necessary credentials to work within your sector.  What this will show you is whether or not the BPO has taken the steps required to be both compliant and competitive.

Attrition Rate and Work Environment

You may think that what goes on inside a particular BPO concerning the retention of staff is their problem and won’t affect your tasks, but that isn’t necessarily the case.  When a worker is trained and comfortable performing their duties, they become better at their job over time.  Naturally, you’d want this Filipino to stay on task and continue to work on your behalf, for this to happen it’s imperative they enjoy coming to work.  Many BPOs are incredibly stressful, and the attrition rate is high meaning they must continually find new employees to fill the seats.  At StaffOutsource.net, we take a different approach; we make coming to work an enjoyable experience.  We pay our workers a competitive rate, provide a modern facility with the latest hardware and software.  Beyond that, we treat our workers like family, and while we always stress getting the job done and done well, we do so in an encouraging manner, a manner that promotes long-term employment.

State of the art Facilities

To run a successful BPO, not only does it take a talented Filipino staff, it takes a great deal of infrastructure, equipment, compliance, payroll, and HR.  Ask your BPO how long they been in business and what is their experience in the industry.

FACT: Collectively, my partner Steve, and I have over 30 years in the outsourcing industry, we know our way around the playing field, and we’re happy to prove it in a free consultation.

Business Growth

If you’re in business, it’s likely you’re thinking of eventually scaling your operations as your bottom line allows.  That’s perfect and -we wholly agree, but can your BPO scale with you?  Be sure to ask that question in your initial consultation; you don’t want to be ready to scale, only to find out your BPO can’t comfortably accommodate your needs.

Clear Communication

It’s imperative that you have a clear line of communication with your BPO.  Not only do you need NDAs in place, but also SLAs and the ability to quickly and easily speak with the key person at the BPO.  Business often pivots in a heartbeat; your BPO should have the ability to do the same.

Expectations

There is no perfect BPO, but some are better than others.  At StaffOutsoruce.net, we like to call ourselves a “Boutique BPO” which means we cater to your needs; we don’t force you into a pre-defined mold.  We recognize that every business is different and what works for one company, may be vastly different for another.  We pride ourselves in going the extra mile to ensure our clients are pleased and we strive to always over deliver.

Our consultations are free and without obligation, so why not get in touch and let us show you the benefits of working with our talented expanding Filipino remote staff and us.

Tim

My life concept is simple, live it and help others to do the same.
Some have called me a bit of Daredevil, but not really, I simply like to stay active and enjoy the people, places, and circumstances I come in contact with every day.Hope you like our site, if you do, please share.Rahn