Outsourcing to the Philippines has become a buzz word, as the country soared in popularity as the leading outsourcing destination. However, very few realize the Philippines has been involved in the Business Processing Outsourcing sector for over two decades.
Of course two decades ago few companies even considered outsourcing as a viable solution, and only the Fortune 500 looked toward Asia for an answer. That, of course, has changed dramatically as new technology has made globalization an idea that can help even small and medium-sized businesses, not only the big boys.
FACT: Since 2012 the BPO industry has grown 4.4 percent annually generating $140.3 billion in 2016 alone.
Outsourcing via a Philippines BPO
but always striving for excellence. In 1995 with the passage of the Special Economic Zone Act, the country has become more inviting to investors who have fueled the growth of the industry.
Today, outsourcing to the Philippines is a fact and utilized by more and more forward-thinking businesses daily. While voice (which essential ply means call centers) is undoubtedly a primary outsourcing solution, the Philippines also offers professional virtual staff in the following areas:
- Call centers (as mentioned)
- Transcription of medical records
- Programming and software development
- Engineering design
- The development of games
- Knowledge-based outsourcing
- Administrative back offices
While the BPO industry isn’t the only sector that contributes to the revenues of the country, it is estimated that by 2022, $55 billion in revenues will be generated, overtaking the overseas Filipino remittances.
With the above thoughts in mind, what exactly are the top reasons to outsource to the Philippines in 2019?
Filipinos grow up reading, writing and speaking English. It is the second language of the country and used daily in business, taught in schools and university, causing Filipinos to be proficient in English, from the time of their first words, growing more proficient as they become college-educated adults, ready and eager to enter the workforce.
FACT: It should be noted that while Filipinos work less expensively than their western peers, the quality of their work ranks among the best in the world.
Saving money is, of course, one of the primary reasons business looks to the Philippines, but that is only the tip of the iceberg:
- College educated
- High work ethic
- Cheerful demeanor
- Loyal and friendly
- Westernized – making them ideal for customer service
The above factors should be carefully considered by any business considering outsourcing. Mostly, companies are getting an immediate ROI by saving money on hiring, training, equipping and implementing in-house hires, the BPO takes care of all of that based on a simple cost per worker, which is far less than the company would pay locally.
Companies can expand their services while providing excellent customer service, enhancing their reputation and ultimately increasing their bottom line.
The Culture of the Filipino
Perhaps, based on the fact the Philippines have been occupied by Spain and then the United States, the people are adaptable and can integrate with most management team seamlessly.
While, on the surface that may not seem a critical element, when compared with outsourcing to a country that does not understand western thinking and culture, it can spell a significant difference.
The mere fact that the Philippines enacted the Data Privacy Act in 2012 demonstrates the country is forward-thinking, making adjustments as needed to better position themselves as a globally recognized and secure outsourcing destination.
FACT: The Data Privacy Act mandates that all Philippines based BPO utilized industry standard to protect customer data.
Without being intrusive, the government of the Philippines is doing all it can to help maintain the Philippines as a global leader in the BPO (Business Process Outsourcing) sector. This includes tax incentives, technology investments, and a general spirit of protectiveness for the BPO industry in general.
Beyond that, the future of the BPO industry is the Filipino people, their skill, demeanor and work ethic. To ensure a steady stream of applicants to fuel future growth, the government has a partnership with universities to provide training for students desirous of pursuing a career in the BPO industry. This is world-class training and helps new graduates enter the workforce fully prepared to help their employers reach and exceed their business goals. his is accomplished by working with The Technical Education and Skills Development Authority (TESDA)
The Glass is Always Half Full
The Filipino people as a whole, look at life with a “glass half full” mentality. They are cheerful, motivated, patient and loyal. They think of their employer as extended family and do everything within their power to achieve a positive outcome.
FACT: Once a Filipino Virtual Staff is in place, western business owners can rest easy, knowing their tasks will be done on time, on budget and correctly.
It doesn’t seem that technology will not slow, instead increase as the future roars into existence with each passing day. Businesses will continue to grow, innovate and thus, need more employees. The question is, will they need to hire new employees and pour their profits into HR, recruitment, infrastructure, training, and payroll taxes or will they consider outsourcing?
That is, of course, your decision, but not to at least consider outsourcing to the Philippines, could be a costly mistake.
Which BPO Company Should You Choose?
Of course, I hope you’ll consider our company, StaffOutsource.net, but whether or not we’re the perfect fit, we’d love to explain the benefits of utilizing a Filipino virtual staff and how it can save you money while simultaneously increasing your productivity. All of our consults are free and without obligation to use our service. If we can’t satisfy your needs (though we’ll try hard to do so) we’ll put you in touch with someone who can.
Some have called me a bit of Daredevil, but not really, I simply like to stay active and enjoy the people, places, and circumstances I come in contact with every day.Hope you like our site, if you do, please share.Rahn
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